Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You are a first-time subscriber (Pro or Team plan)
• You submit your refund request within 7 calendar days of your initial payment
• You contact us at webservicenapit@gmail.com

The 7-day guarantee applies to the first billing cycle only. Subsequent monthly charges are non-refundable.

2. How to Request a Refund

To request a refund, send an email to webservicenapit@gmail.com with:

• Subject line: "Refund Request"
• The email address associated with your account
• The date of your payment (optional but helpful)

We will confirm your refund request within 1 business day and initiate the refund immediately upon confirmation.

3. Refund Processing Time

Refunds are processed through Stripe and returned to your original payment method. Processing times:

• Credit/debit cards: 5–10 business days
• Other payment methods: may vary depending on your bank or card issuer

You will receive an email confirmation once the refund has been initiated.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Refund requests submitted more than 7 days after the initial payment
• Renewal charges for ongoing subscriptions
• Accounts terminated due to violation of our Terms of Service
• Free plan usage (no charge applies)

5. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation:

• Takes effect at the end of your current billing period
• You retain full access to paid features until the period ends
• No partial refunds are issued for unused days in a billing period
• You will not be charged again after cancellation

6. Exceptional Circumstances

We understand that exceptional circumstances occur. If you experience a technical issue that prevents you from using the Service, or if there is a billing error, please contact us. We review these situations on a case-by-case basis and will work with you to find a fair resolution.

7. Contact Us

For refund requests or billing questions, please contact:

webservicenapit@gmail.com

We typically respond within 1 business day.